This letter is to inform you that Idylwilde’s fly production in the Philippines has been suspended indefinitely, and that we are in the process of updating all of our customers as to the status of their fly orders for 2013. Our manufacturer notified us last week that it is refusing to ship us any further product at this time. The Company is holding our April fly order, which includes the bulk of our pre-season product for 2013. We believe Idylwilde has met every obligation under our agreement, and the sudden and unilateral actions by the manufacturer are improper and a breach of our agreement. For the first time in our 15 years of business, Idylwilde is being forced to ship out pre-season orders with embarrassing fill rates. Barring some unforeseen resolution, our fill percentages will fall further as the season progresses.
Please know that our primary concern is the success of our customers. We intend to seek every avenue to get this resolved, including through legal action if necessary. By the end of May our Portland staff will update you on the status of all outstanding pre-season orders so you know what flies you will have to sell this season. We will leave backorders open in the hope that our April shipment does eventually arrive. We will continue to ship pre-seasons according to the set schedule, and you can trust that the flies we have already set aside for your order will be saved for you. If you would like us to ship an order early, call us or let your rep know, and we will ship ASAP.
So, in the short term you can expect a call from our Portland staff with an update on the status of your order(s). We will also be conducting an inventory of our stock, so that our sales reps and staff know what flies are available for sale through the remainder of the season. And of course, we will notify you immediately if we have better news about the status of 2013 production.
Personally, I am doing everything in my power to get your fly orders released. We booked pre-season orders for 2013 because we had assurance that those orders would be produced by our manufacturer and your orders would be fulfilled, We want to make good on that commitment. We will communicate openly, deliver the product we have on hand, and prepare for future seasons. Rest assured we will be re-tooled with new production facilities in time to make a 2014 offering. New production facilities will allow us to improve on many levels. And we will do everything we can to rebuild your faith in Idylwilde.
Thank you for your business, and for your patience through this challenging time. We look forward to rebuilding your trust, and helping your business grow in the future.
Idylwilde Flies President and Founder